Terms & Conditions


The terms, policies and conditions (collectively known as “Conditions”) described below govern the use of this site (referred to as “FilterWay.com” or “site”). Your use and/or placement of any order indicate your acceptance of these Conditions.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of FilterWay.com, Copyright ©, ALL RIGHTS RESERVED WORLDWIDE. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

This website may contain links to other sites on the Internet that are owned and by operated third parties. You acknowledge that FilterWay.com is not responsible for the operation of or content located on or through any such site.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. FilterWay.com is not responsible for the actions of third parties.

Liability Disclaimer

FilterWay.com has made it easy for its customers to find filters through our site. However, it is ultimately the responsibility of the consumer to choose the correct water treatment system or filters for their unique situation. FilterWay.com may offer explanations of water treatment technology and may give common solutions to common water problems. However, FilterWay.com does not recommend or suggest a particular water treatment system for a particular application because FilterWay.com is not able to have all necessary information regarding a particular application. For example, FilterWay.com does not know which contaminants are in the customer’s water, nor does it have information on all variables surrounding their unique situation. FilterWay.com is a passive reseller and is not subject to product liability. The manufacturer alone is liable for damages resulting from products that FilterWay.com sells.

Consumers agree to hold FilterWay.com harmless for any product liability caused by improper system selection, manufacture, design, or installation. We reserve the right to change these Terms and Conditions at any time without notice.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FilterWay.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. If part or all of your order is cancelled by us for any reason, a complete refund will be issued for the portion of the order cancelled.

Other Conditions

The Terms and Conditions on this page will supersede any terms and/or conditions you include with any purchase order, regardless of whether FilterWay.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your order as soon as it becomes available. Most orders ship the same or next business day depending on when your order is received. However, there may be times when a product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered which are out-of-stock and unavailable for immediate shipment.

Payments by Credit Card

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order or a rejection of your credit card at the credit card processing company for an address mismatch. The information passing through our system is securely encrypted via a Secure Site Certificate.

We also accept all payment methods offered through PayPal. PayPal is a secure payment method that is used by over 100 million users all over the world. You may set up a PayPal account while checking out of our shopping cart or directly through www.PayPal.com. PayPal gives you the option of setting up a secure user profile, which saves your personal information for future PayPal payments. PayPal also gives you the option of paying without a PayPal account.

Payments from International Customers

All charges are made in US dollars. We only accept credit cards from US issuing banks. However, we accept payments made through PayPal, which does accept credit cards from non-US issuing banks.


We keep your personal information private and secure. We do not sell your information to 3rd parties. Our secure servers protect your information using advanced encryption techniques and firewall technology. Please see the Privacy & Security page for more detailed information.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. FilterWay.com is not responsible for the actions of third parties.

Returns, Exchanges, and Cancellations

Please see the Return, Exchange, and Cancellation Policy page for information.

Shipping Policy & Rates

Please see the Shipping Policy page for information.

Subscription Program

Our No Worries Filter Subscription Program ensures you get the air, oil or water filters you need from FilterWay.com, when you need them.


FilterWay.com shall automatically charge and withhold the applicable 8.875% sales tax for orders to be delivered to addresses within New York. For orders shipped to other states and countries, you are solely responsible for all sales taxes or other taxes. Tax exempt organizations within New York must email or fax their tax exempt certificate to us before shipment of their order.

Typographical or Image Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, FilterWay.com shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. FilterWay.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FilterWay.com shall promptly issue a credit to your credit card account in the amount of the incorrect price.

At FilterWay.com, we do our best to keep all images up to date. Once in awhile, a manufacturer may release an improved version before we have received the updated image. If an image is out of date, we will ship the updated product, which may not be identical to the image online.