FilterWay - high-quality water filters.
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Return Policy

Return/Exchange Policy

If you are not 100% satisfied with your purchase, you can return the product and get a refund or receive the replacement.

Returns are subject to restocking fees of 15%. In case you received the wrong item and it did not match what was shown on the invoice or the item was received in damaged condition, the restocking fee will not be applied.

Any product you return must be in the same condition you received it and in the original packaging.

Please include the original packing slip along with the returned product

How Do I Return Merchandise Purchased On Filterway.com?

You can return a product for up to 30 days from the date you purchased it. We have a 30-day money-back guaranteed. Any product you return must be in the same condition you received it and in the original packaging. Please include the original packing slip along with the returned product. Please return your order to the following address: 3067 New Street, Unit A, Oceanside NY 11572

Can I Return Something I received as a gift?

Yes, but you will need to contact us for assistance. If you can provide us the email address, first and last name, or zip code of the gift giver, we can get your return started.

Damaged or Missing Items

When you receive your order, please inspect all of the products immediately. If a product is damaged or missing, please contact us right away so we can reship your products to you.
We will only be able to reship your order if is less than 30 days old. We would appreciate it if all the packaging materials were saved for carrier inspection.

Order Cancelation Policy

Most orders will ship the same day or within one business day. If you contact us before shipment of your order, you may cancel your order.
If your order has already been shipped, we cannot cancel your order. You may return it within 30 days.

Refused Shipments

If for some reason you refuse the delivery and your order is returned back to us, you will be refunded the total price of the product.

Undeliverable Address

If the shipping address that you originally provided to us is an undeliverable address, and your package is returned to us, you can be credited with the total price of the product.
Alternatively, we can reship the product to you once we update your shipping address or shipping method, however, you will be charged extra for the shipping expense.